We understand that you may have some questions regarding your purchase with Veneto Luce, we are here to help.

Q: Where Does Veneto Luce Ship To?
A: We can deliver to any address within the U.S.

Q: How Much Will Shipping Cost Me?
A: Please email us at veneto.luce@gmail.com to get a quote.

Q: What Type Of Payments Do You Accept?
A: We accept credit card payments with Visa, Mastercard, and Amex. Alternatively, you can also send us a check.Please make sure you leave your order number as a reference.

Q: What Happens After I Place My Order Online?
A:After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email when your order has reached our warehouse for picking. We will also contact you by email, SMS, or phone when your order is shipped with the relevant tracking information.

Q: When Can I Expect My Order?
A: Your location and order size will impact the speed we can get your order to you. Provided all items are in stock, delivery leadtimes are as follows:
•California within 2-5 working days.
•Outside California between 7 and 10 working days.

For urgent delivery enquiries or special requirements, please contact our customer service team at +1 (310) 880-8047

Q:Can I Pick My Order Up?
A: Yes. Any order can be collected from our showroom studio or warehouse and, of course, at no charge.Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge.

Unwanted items must be returned to the following address in full original packaging:
Veneto Luce Warehouse
2831 Exposition blvd,
Los Angeles, ca 90018

Please email veneto.luce@gmail.com to obtain a Return Request Form. Once we receive the returned products,
we will issue your refund within 72 hours.

Please note:
Products that have been installed cannot be returned for a change of mind refund/exchange.
Products may differ from those pictured on the website due to natural variations in colour/finish & scale of the image.

Q:Is There A Warranty Or A Guarantee Policy?
A: All items sold are covered by a minimum 12 months manufacturer warranty. Most manufacturers require that their products are installed by qualified electricians and we highly recommend that you keep the receipt from your electrician in case it is required for a warranty claim.

Q:What About Any Damages?
A:We provide free shipping insurance on all deliveries. Therefore, if you receive a damaged or faulty product, we will arrange for it to be replaced for you. A refund or store credit is only available if the product is no longer available. You must notify us of anydamaged products within 7 days of receipt of your order. If you receive a damaged item, please email veneto.luce@gmail.com.